:: Web Security Services — FAQ
Frequently Asked Questions
Please find on this page the most frequently asked questions about True BusinessID™
Wildcard.
What is the process for installing a Web certificate?
Please take the following actions:
- Submit your CSR,
Contact Information and Agree to the Subscriber Agreement
- Submit your Organization Verification Information:
Fax your Proof of Organization information to
514.906.1738. Include the domain name on the fax cover sheet.
If any of the above items do not match or are not submitted, the processing of your certificate request will be
delayed
- Receive certificate via e-mail
- Install certificate on Server
What Information must be submitted to
SupraLink as part of Verification Process?
Proof of Organization, please note that any of the following will
apply:
- DUNS number
— Dun and Bradstreet
- Articles of Incorporation
- Business License
- Doing Business As
— DBA Registration
- Partnership Documentation
- Sole Proprietorship Documentation
In order to ensure a smooth verification process, ensure that the following items are consistent with the order to have your server certificate order processed.
- The Registrant listed in the InterNIC/WHOIS records for the domain name in question.
- The Organization appearing in your Proof of
Organization Documents or DUNS number.
- The Organization entered into the
Certificate Signing Request — CSR.
Please note that if you represent a Government Department, Non-Government
Organization or a University, then you should:
Please also note that all documents must be provided in English or with an English translation.
What should I do if my company is not the registered owner of the domain?
If your company is not the registered owner of the domain as verified through a
WHOIS lookup, you must get the ownership information changed prior to submitting a certificate application. The information can usually be changed by yourself, using the username and password provided by your
Reseller. If you have your domain registered with SupraLink Domain
Name Registration Division, please contact
us, our technical specialist will assist you to change your
domain name owner.
How long does it take to get a Web Server Certificate?
From the time you submit your application, the processing time for a Web Server Certificate takes 2 to 3 business days.
How will I know if my application for a
Web Server Certificate has been successful?
You will be notified when the verification process is completed. If your application has been accepted, you will receive your certificate via an e-mail sent to the administrative and technical contacts
What can I do if my application is not successful?
If your Web Server Certificate application is rejected, you can work with the
Support Team to determine the best way to submit a new application. The main reasons that can lead an application to fail are:
- The domain name in the CSR is not registered to the authorizing
business or organization
- CSR is incorrectly formatted
Innovating Information Security
SupraLink, in partnership with GeoTrust, the leading provider of next
generation information security services, delivers secure e-commerce
transactions, identity verification and authentication solutions to
the global web community. SupraLink ensures a new level of
e-business security — your first step toward leveraging the full
business potential of the Internet.
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